CSAA Five Diamond Monitoring Center
At Tucson Alarm Company, we weren't happy with the service we were receiving from other monitoring stations - so we built our own. Our in-house central station is focused on providing you with lightening fast response times and exceptional customer service 24 hours a day, 7 days a week. Tucson Alarm Company's operators are trained to handle every imaginable emergency. Each of them has mastered our comprehensive training program before disptaching on their first alarm. At Tucson Alarm Company, we have a strong devotion to quality, so we worked with the Central Station Alarm Association and underwent additional training programs in order to further prepare our team for excellent service and reliably accurate, quick responses. Every one of our operators came through this extra training initiative with perfect scores and each of them continue to take ongoing education and training to stay on top of their field. Our central station was awarded a CSAA Five Diamond Certification, a high honor in the monitoring industry which recognizes our monitoring station for its ability to offer consistently high-quality services for our customers. There are around 3,000 central monitoring stations in this country, but less than 200 have met the requirements of earning the CSAA Five Diamond Certification.
What does this mean for you, our Tucson Alarm customer? That you can count on us to exceed your expectations when we monitor your home and business. We will always be there, monitoring your security, so you don't have to be.
As an additional measure, we have had our central station audited and inspected by the Underwriters Laboratory, an independent safety science company that monitors safety standards on a global level. They found our central station to have exceeded their standards and certified us as U.L listed, a certification that not every central station can achieve. For us, it's our minimal expectation that our customers have a dependable and UL certified central station and we continue to invite the Underwriters Laboratory to review our standards on an annual basis.
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